Let us be the first to say it: welcome home.

Scroll to content

Who Are We?

The Chat Shop is about people – people who believe in what they do. We’re about conversations that inspire, not scripted platitudes. We’re powered by people and driven by data. We get the job done.

We’re the live chat experts. From live chat consulting to skilled US and UK live chat outsourcing, our live chat agents  increase leads by 50% and achieve 99% customer satisfaction. 

In short, we create "Conversations That Matter!"


Workplace & Culture

Here at The Chat Shop, we treat our employees as family! We love helping others and emphasize a company culture of togetherness no matter where you're located! 

We're a well established UK based company that has set out to change the way live chat occurs with a huge emphasis on engaging with our customers. That's what makes us ultimately different. In our opinion, being different makes us exceptional! From our Head Office staff to our Live Chat Agents, you'll find that we're chatty, personable, and above all caring! 

You can read more about our company culture here.

Do you have Questions? Find out More here.

We're now 100+ Strong!

We've found the key to success is having a wonderful team! With that said, please help us celebrate a huge accomplishment. Our family has now expanded to include over 100 team members across the US and UK. 

Let us be the first to say, we couldn't be prouder! Cheers to you, team! We wouldn't and couldn't be The Chat Shop without each and every one of you! 

Thanks for your interest in working with us!

We are not hiring for any live chat agent positions at this time.

Please don't worry! We're always looking for new agents to bring into our family. We'll be the first to let you know once positions become available. 


In the meantime, please be sure to check out our recruitment blog and our tips and tricks for a successful application. 

You can also click the connect button to submit your CV for review. By doing so, you'll be notified when we open up new positions. 

We're looking for our next great Launch Manager!!

With The Chat Shop expanding and looking forward to a new year, we've found ourselves looking for a new Launch Manager specializing in live chat and chatbots. We're extremely excited to begin our search and cannot wait to find the perfect fit for our launch management team! 

As the job market is competitive, we're expecting a strong applicant pool. Be sure to check out our tips and tricks page before submitting your application. 


When applying, please pay attention to location. 

  • Should you be located in the UK, you can apply to any UK location. 

    Our job adverts are placed in specific locations to cover as much of the UK as possible. This means you can apply to any of those locations regardless of where you are located in the UK. 
  • Should you be located in the US, please be sure to apply to a US based advert only. 

Please keep in mind, we are only able to hire in the UK and in specific US states (Florida, Georgia, Tennessee, and Texas). 


*Please note when clicking "Connect," if you are chatting with one of our agents, your chat will be automatically disconnected. 


Be sure to only connect via one location. For example, should you desire to connect with our chat team- only pick one location. The same applies to our phone team. If you check multiple locations, you will receive an email alerting you to every advert we have open. 

Check Us Out On Social Media

W4 5PY
W4 5PY London Directions

United Kingdom Team- Northern Ireland

BT1 Belfast Directions

United Kingdom Team- Scotland

FK21 Glasgow Directions

United States Team

9205 W Russell Rd
89148 Las Vegas Directions hello@thechatshop.com

Already working at The Chat Shop?

Let’s recruit together and find your next colleague.

  • Austin
  • Barlin
  • Brittany
  • Callie
  • Charisma
  • Derek
  • Greg
  • Hayley
  • Heather
  • Holly

Career site by Teamtailor