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Who Are We?

The Chat Shop is about people – people who believe in what they do. We’re about conversations that inspire, not scripted platitudes. We’re powered by people and driven by data. We get the job done.

We’re the live chat experts. From live chat consulting to skilled US and UK live chat outsourcing, our live chat agents to increase leads by 50% and achieve 99% customer satisfaction. 

In short, we create "Conversations That Matter!"


Workplace & Culture

Here at The Chat Shop, we treat our employees as family! We love helping others and emphasize a company culture of togetherness no matter where you're located! 

We're a well established UK based company that has set out to change the way live chat occurs with a huge emphasis on engaging with our customers. That's what makes us ultimately different. In our opinion, being different makes us exceptional! From our Head Office staff to our Live Chat Agents, you'll find that we're chatty, personable, and above all caring! 

You can read more about our company culture here.

Do you have Questions? Find out More here.

We're Hiring Telephone Booking Agents!

As our company is always growing, we love to add new members to the family. Please send in your CV for review. We look forward to hearing from you! With our Telephone Booking Agent positions, you may notice there are various positions open in different regions. 

  • If you are based in the UK, please be sure to apply only for a remote UK based position. Your location in the UK does not matter as this is a remote role. 
  • If you are located in Florida, Georgia, Tennessee or Texas, please apply only to a remote US based role. 
  • We are now also offering a head office based role! If you are in a local area, please do apply. 

Feel free to reach out to our Recruitment Coordinator at hello@thechatshop.com should you have any questions. 
You can check out our FAQ for answers to common questions. 
Before you submit your application, be sure to read our Tips and Tricks for a successful application.

Thanks for your interest in working with us!

Currently, our live chat agent position has been paused. Once we have new schedules, we'll begin accepting applications again. 
Don't worry! We should have open schedules very soon. In the meantime, please be sure to check out our recruitment blog and our tips and tricks to a successful application. 
You can also click the connect button to submit your CV for review.

*Please note when clicking "Connect," if you are chatting with one of our agents, your chat will be automatically disconnected. 

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W4 5PY
W4 5PY London Directions

United Kingdom Team- Northern Ireland

BT1 Belfast Directions

United Kingdom Team- Scotland

FK21 Glasgow Directions

United States Team

9205 W Russell Rd
89148 Las Vegas Directions hello@thechatshop.com

Already working at The Chat Shop?

Let’s recruit together and find your next colleague.

  • Abigail
  • Austin
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  • Brittany
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  • Charisma
  • Christy Putnal
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