Let us be the first to say it:
welcome home.

Scroll to content

Who Are We?

The Chat Shop is about people – people who believe in what they do. We’re about conversations that inspire, not scripted platitudes. We’re powered by people and driven by data. We get the job done.

We’re the live chat experts. From live chat consulting to skilled US and UK live chat outsourcing, our live chat agents to increase leads by 50% and achieve 99% customer satisfaction. 

In short, we create "Conversations That Matter!"

 

Perks & Benefits

Join The Family
90% of our team works remotely, but you'll still be making friends across the globe! From collaboration to competition, we work hard and play harder.

Award-Winning Training & Development
Personal development is at the heart of everything we do. Our business is people and we strive to make every tool possible continuously available to support our team.

Our agents receive up to 100 hours of training! We encourage and support self-learning and more traditional qualifications that will benefit your development with The Chat Shop. Our training team gets you ready to work directly with customers and gives you skills that last.

Work Arrangement & Compensation
We offer our clients 24/7 coverage which means we value agents who want something more than a traditional 9 to 5. Our remote agents benefit from set rotas that making life easier to plan. We compensate competitively and take care of all the tricky tax business for you.

Even still, we don’t expect any of our team to be stuck behind a desk for eight hours a day. Since our head office team works more traditional office hours, our workspace features creativity boosting activities like giant Jenga and table football. Since we’re not able to offer these things to our remote team, we aim to promote a healthy work-life balance by offering our remote team members split shifts. These shift patterns allow for taking a break from computer screens and getting the creative juices flowing in between chat shifts!

Workplace & Culture

Here at The Chat Shop, we treat our employees as family! We love helping others and emphasize a company culture of togetherness no matter where you're located! 

We're a well established UK based company that has set out to change the way live chat occurs with a huge emphasis on engaging with our customers. That's what makes us ultimately different. In our opinion, being different makes us exceptional! From our Head Office staff to our Live Chat Agents, you'll find that we're chatty, personable, and above all caring! 

You can read more about our company culture here.

Do you have Questions? Find out More here.

Do you have advert location questions?

With our remote Live Chat Agent positions, you may notice there are various positions open in different regions. 

  • If you are based in the UK and wish to work remotely, please be sure to apply only for a UK based remote position. Your location in the UK does not matter as this is a remote role. 
  • If you are located in Florida, Georgia, Tennessee or Texas, please apply only to a US based role. 

 

We are now also offering a head office based role! If you are in a local area, please do apply only to the head office advert. 

 

Keep in mind when applying, we are looking for highly detailed applications that show off who you are and what you can bring to our company. To ensure your application is up to par, check out our Tips and Tricks for a successful application page. 

*Please note when clicking "Connect," if you are chatting with one of our agents, your chat will be automatically disconnected. 

Check Us Out On Social Media

W4 5PY
W4 5PY London Directions

United States Team

9205 W Russell Rd
89148 Las Vegas Directions hello@thechatshop.com

Already working at The Chat Shop?

Let’s recruit together and find your next colleague.

email
@thechatshop.com
  • Abigail
  • Austin
  • Barlin
  • Brittany
  • Callie
  • Charisma
  • Christy Putnal
  • Daniel
  • Derek
  • Greg
Teamtailor

Career site by Teamtailor