Let us be the first to say it: welcome home.

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Who Are We?

The Chat Shop is about people – people who believe in what they do. We’re about conversations that inspire, not scripted platitudes. We’re powered by people and driven by data. We get the job done.

We’re the live chat experts. From live chat consulting to skilled US and UK live chat outsourcing, our live chat agents  increase leads by 50% and achieve 99% customer satisfaction. 

In short, we create "Conversations That Matter!"


If you'd like to see more, please check us out at https://thechatshop.com/

Workplace & Culture

Here at The Chat Shop, we treat our employees as family! We love helping others and emphasize a company culture of togetherness no matter where you're located! 

We're a well established UK based company that has set out to change the way live chat occurs with a huge emphasis on engaging with our customers. That's what makes us ultimately different. In our opinion, being different makes us exceptional! From our Head Office staff to our Live Chat Agents, you'll find that we're chatty, personable, and above all caring! 

You can read more about our company culture here.

Learn more about our Company & Culture

Diversity, Equality, & Inclusivity

At The Chat Shop, we’re more than just a company that talks the talk. We walk the walk! Our family is made of a diverse group of individuals who all bring their own special something to the table. An aspect we genuinely pride ourselves in is our ability to embrace diversity, equality, and inclusivity. 

Want to know more? Have a look here.

Happy New Year!

2021 is finally here bringing new possibilities! We're sure you're as thankful as we are to have pushed through 2020. From everyone here, we hope you all have a brilliant year full of happiness and success!

Do you have Questions? Check out our FAQ page.

Thanks for your interest in working with us!

We are not hiring for any position at this time.

Please don't worry! We're always looking for new agents to bring into our family. We'll be the first to let you know once positions become available. 

In the meantime, please be sure to check out our recruitment blog and our tips and tricks for a successful application. 

You can also click the connect button to submit your CV for review. By doing so, you'll be notified when we open up new positions. 


*Please note when clicking "Connect," if you are chatting with one of our agents, your chat will be automatically disconnected. 


Be sure to only connect via one location. For example, should you desire to connect with our chat team- only pick one location. If you check multiple locations, you will receive an email alerting you to every advert we have open. 

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The Varnish Works
N1 9AJ London Directions

United Kingdom Team

The Varnish Works
N1 9AJ London Directions

United Kingdom Team - Birmingham

B4 7DA Birmingham Directions

United Kingdom Team- Northern Ireland

BT1 Belfast Directions

United Kingdom Team- Scotland

FK21 Glasgow Directions

United States Team

9205 W Russell Rd
89148 Las Vegas Directions hello@thechatshop.com

United States Team- Florida

33825 Florida Directions

United States Team- Georgia

31037 Georgia Directions

United States Team- Tennessee

37160 Tennessee Directions

United States Team- Texas

79567 Texas Directions

Already working at The Chat Shop?

Let’s recruit together and find your next colleague.

  • Austin
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