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Who Are We?

The Chat Shop is about people – people who believe in what they do. We’re about conversations that inspire, not scripted platitudes. We’re powered by people and driven by data. We get the job done.

We’re the live chat experts. From live chat consulting to skilled US and UK live chat outsourcing, our live chat agents  increase leads by 50% and achieve 99% customer satisfaction. 

In short, we create "Conversations That Matter!"


If you'd like to see more, please check us out at

Workplace & Culture

Here at The Chat Shop, we treat our employees as family! We love helping others and emphasize a company culture of togetherness no matter where you're located! 

We're a well established UK based company that has set out to change the way live chat occurs with a huge emphasis on engaging with our customers. That's what makes us ultimately different. In our opinion, being different makes us exceptional! From our Head Office staff to our Live Chat Agents, you'll find that we're chatty, personable, and above all caring! 

You can read more about our company culture here.

Learn more about our Company & Culture

Diversity, Equality, & Inclusivity

At The Chat Shop, we’re more than just a company that talks the talk. We walk the walk! Our family is made of a diverse group of individuals who all bring their own special something to the table. An aspect we genuinely pride ourselves in is our ability to embrace diversity, equality, and inclusivity. 

Want to know more? Have a look here.
Do you have Questions? Check out our FAQ page.


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