Live Chat Agent: United Kingdom Based (Remote)

If you are looking for an amazing and unique opportunity to help change the way customer service is given via chat, this is the position for you! We are looking for awesome new chat agents.
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Calling all extraordinary Live Chat Agents!

If you have a passion for online sales and lead generation, fingers that fly across the keyboard and a team-oriented mindset, this may just be the position for you!

While this is a remote position, it’s certainly not a lonely one. We’re a fun-loving family here at The Chat Shop, so negative-minded people who aren’t looking to build relationships need not apply!*

Every week, we receive thousands of applications from all over the world but only 1% are hired. Why? Because we want the best.

Please only apply if you meet the following requirements:

  • Fluent or Native English Speaking (Must be able to speak English at an idiomatic level with outstanding sentence structure, spelling, and grammar.)
  • Dual screen monitors in a distraction free home office.
  • The ability to type at least 65 WPM with above 97% accuracy.
  • Commitment of 20 - 30 scheduled hours a week (including weekends).
  • Agree to non-negotiable £8.40/hr pay rate.

Our ideal applicant is also able to stay calm and focused in high-pressure situations, a meticulous learner with an inquisitive mind, and keen on detail and organization.

As a Live Chat Agent, you’ll have a few responsibilities:

  • Ability to take on 3 concurrent chats while maintaining an average response time of 30 seconds.
  • Meet weekly and monthly KPIs.
  • Be a team player; flexibility, adaptability, and a desire to succeed are a must!

Before submitting your application for review, please do a few things:

  • Visit our site at See what we’re all about and read our blog. Make sure we’re a good fit for you!
  • Do this Speed Typing Test. If you’re not able to hit 65 WPM, keep practicing! (If you hit the mark, take a screenshot. You’ll need this later!)
  • Be sure to also check out our application tips page. We've added in a few key tips to help you perform your best when submitting your application. We suggest you have a good look over this prior to applying. 
  • Double-check that your resume/CV are in tip-top shape and submit for review! 

Our recruitment team looks forward to hearing from you.

*While this is a remote position, we are only able to hire in select locations. If you live in The UK or a US state in which we’re recruiting, you can still be and feel a big part of the team. Currently, we are able to hire residents from the following US states Florida, Georgia, Tennessee, and Texas.

*It is important to note that we are not hiring for seasonal, customer support, or strictly customer service positions at this time. If this is alright for you, please go forward and submit your application.

*If we decide to proceed with your application, you will be contacted within 7 working days.

Job Type: Part-time

Salary: £8.40 /hour

Or, know someone who would be a perfect fit? Let them know!


United Kingdom Team- Manchester

M2 4NG Manchester Directions

Perks & Benefits

Join The Family
90% of our team works remotely, but you'll still be making friends across the globe! From collaboration to competition, we work hard and play harder.

Award-Winning Training & Development
Personal development is at the heart of everything we do. Our business is people and we strive to make every tool possible continuously available to support our team.

Our agents receive up to 100 hours of training! We encourage and support self-learning and more traditional qualifications that will benefit your development with The Chat Shop. Our training team gets you ready to work directly with customers and gives you skills that last.

Work Arrangement & Compensation
We offer our clients 24/7 coverage which means we value agents who want something more than a traditional 9 to 5. Our remote agents benefit from set rotas that making life easier to plan. We compensate competitively and take care of all the tricky tax business for you.

Even still, we don’t expect any of our team to be stuck behind a desk for eight hours a day. Since our head office team works more traditional office hours, our workspace features creativity boosting activities like giant Jenga and table football. Since we’re not able to offer these things to our remote team, we aim to promote a healthy work-life balance by offering our remote team members split shifts. These shift patterns allow for taking a break from computer screens and getting the creative juices flowing in between chat shifts!

Workplace & Culture

Here at The Chat Shop, we treat our employees as family! We love helping others and emphasize a company culture of togetherness no matter where you're located! 

We're a well established UK based company that has set out to change the way live chat occurs with a huge emphasis on engaging with our customers. That's what makes us ultimately different. In our opinion, being different makes us exceptional! From our Head Office staff to our Live Chat Agents, you'll find that we're chatty, personable, and above all caring! 

You can read more about our company culture here.

Already working at The Chat Shop?

Let’s recruit together and find your next colleague.

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