Customer Service Agent - (Fully Remote US)

If you have phone experience, you're motivated to offer top-notch customer service and you love working towards KPIs, then we want to hear from you!
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The Chat Shop - Taking conversation up a level.

Our expertise is built on years of experience. We’ve been at the forefront of the chat industry since 2012, during this time we’ve completed over 3 million chats across 20+ industries, including major global firms.

What sets us apart? Over the years we’ve constantly evolved our offering, helping our clients to drive ROI by developing innovative new solutions. From billion-dollar PLCs to fast growth start-ups, we’ve supported the rapid growth of some of the biggest and best brands worldwide.

Are you ready to take it to the next level?

If you have a passion for sales and lead generation, customer service is your CALLING, and you have a team-oriented mindset, this may be the position for you!

As a Customer Service Agent, you’ll be responsible for delivering next-level PHONE-BASED service along with engaging with customers through various online channels--all while working toward various goals. If you have phone experience, you're motivated to offer top-notch customer service and you love working towards KPIs, then we want to hear from you!  

Our ideal candidate is able to stay calm and focused in high-pressure situations. You’ll be handling enquiries through various service channels (over the phone and online) to help resolve customer issues, so a confident, friendly and professional demeanor is a must. Sales opportunities may arise from time to time, so experience in this area is a plus! 

*Please note that this role is remote, home-based - US and can only consider applications from our hireable states: Georgia, Texas, Florida or Tennessee,

About You

  • You are fluent or Native English Speaking - able to speak English at an idiomatic level with outstanding sentence structure, spelling and grammar
  • You can type at least 65 words per minute, with above 97% accuracy
  • You have previous customer service phone experience (booking and sales are a plus!)
  • You are timely and responsive.
  • You can make clear and accurate notes
  • You have previous experience in working towards KPIs
  • You are open to direct, constructive feedback and are able to take action. You don't take feedback personally!
  • You adopt our company values and can adapt to change easily
  • You are based in the US and can demonstrate your residency in one of our hireable states: Georgia, Texas, Florida or Tennessee.
  • You are a team player - flexibility, adaptability and a desire to succeed are a must!

Before submitting your application for review, please make sure you:

Please note that this is not a seasonal role - we’re specifically interested in candidates who are ready to take it to the next level and are looking for a career in an innovative and market-leading industry.

This is a super exciting time for us at The Chat Shop, and we really look forward to expanding our team with the right people to help us continue to serve our existing and potential clients with the gold star service they deserve.

If all of this sounds like you then get in touch!

Team Function: Live Chat Team

Reports to: Chat Team Manager/Operations Manager/Head of Operations

Remuneration: $11.90 per hour

Hours of Work: We are a 24/7 operation and are looking for flexible candidates across various different shift patterns, any of which could change from time to time depending on resourcing needs. A commitment of a minimum of 20 scheduled hours a week (including weekends), with the opportunity to pick up more shifts as available.

Contract Type: Permanent

Location: Homeworking (US Based - Georgia, Texas, Florida, Tennessee)

Please note we are a BYOD (Bring Your Own Device) company.

Additional information

  • Remote status

    Fully remote

Or, know someone who would be a perfect fit? Let them know!


United States Team- Florida

33825 Florida Directions

Workplace & Culture

Here at The Chat Shop, we treat our employees as family! We love helping others and emphasize a company culture of togetherness no matter where you're located! 

We're a well established UK based company that has set out to change the way live chat occurs with a huge emphasis on engaging with our customers. That's what makes us ultimately different. In our opinion, being different makes us exceptional! From our Head Office staff to our Live Chat Agents, you'll find that we're chatty, personable, and above all caring! 

You can read more about our company culture here.

Already working at The Chat Shop?

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