Senior HR & Payroll Coordinator (Fully Remote - Part-time - UK)

If you're an experienced Senior HR and payroll administrator​, with a passion for people, a dedication to quality, and confidence in handling administrative tasks, then this is the role for you!
Scroll to content

The Chat Shop - Taking conversation up a level.

Since our inception in 2012, The Chat Shop has grown to become the leading premium full-service conversational agency.
Our focus is on two things – customer experience and driving a return on investment.
From billion-dollar PLCs to fast growth start-ups, we’ve supported the rapid growth of some of the biggest and best brands worldwide.
With millions of conversations delivered, we’ve perfected our approach to customer experience.
We track customer satisfaction and resolution rates, not average handle time.

Are you ready to take it to the next level?

If you're an experienced Senior HR and payroll administrator, with a passion for people, a dedication to quality, and confidence in handling administrative tasks, then this is the role for you!

Assisting The Chat Shop in delivering their vision for 2021 and beyond, you'll be acting as the first point of contact for all day-to-day HR and Payroll activities for all team members. You'll work closely with our Head of People and Culture, Natalie, to focus on the execution of HR admin-related tasks such as contracts, letters, payroll, onboarding/offboarding and report writing. Be prepared to utilise your strong interpersonal skills to provide services to the business that will promote our company's wellbeing initiatives such as conducting Return to Work Interviews and Health & Wellbeing Assessments, managing sickness absence and working with Team Managers to formulate Return to Work Plans, and acting as a Mental Health First Aider (training will be provided).

*Please note that this role is remote, home-based - UK only. We cannot accept applications from outside the UK*

About You

  • 3+ years of previous HR & Payroll administration experience 
  • Qualified to at least CIPD Level 3 (ideally Level 5)
  • Basic understanding of employment law and statutory procedures
  • Experience with HR and Payroll databases and data management 
  • Knowledge of HR trends to keep us fresh and up to speed 
  • In-depth knowledge about your company goals, processes, service delivery and solutions
  • You perform your work with the highest professional standards at all times and keep good professional boundaries whilst also building trust

This exciting opportunity calls for a true lover of HR and payroll, who is service-oriented, outgoing, confident and resilient. We are looking for a motivated home-worker with exceptional time management skills, who isn't afraid to roll up their sleeves and get involved with projects that help support our small team. The ability to build rapport and the courage to handle difficult situations is a must.

This is a super exciting time for us at The Chat Shop, and we really look forward to expanding our team with the right people to help us continue to serve our existing and potential clients with the gold star service they deserve.

If all of this sounds like you then get in touch!

Team Function: People & Culture
Reports to: Head of People & Culture
Basic Salary Range: £26,000 (FTE) per annum
Hours of Work: Monday - Friday, 25-30 hours a week (flexible)
Contract Type: Permanent
Location: Homeworking (UK Based)

Or, know someone who would be a perfect fit? Let them know!

United Kingdom Team - Liverpool

L3 Liverpool Directions

Workplace & Culture

Here at The Chat Shop, we treat our employees as family! We love helping others and emphasize a company culture of togetherness no matter where you're located! 

We're a well established UK based company that has set out to change the way live chat occurs with a huge emphasis on engaging with our customers. That's what makes us ultimately different. In our opinion, being different makes us exceptional! From our Head Office staff to our Live Chat Agents, you'll find that we're chatty, personable, and above all caring! 

You can read more about our company culture here.

Already working at The Chat Shop?

Let’s recruit together and find your next colleague.


Applicant tracking system by Teamtailor